Question 1

How much does a Proxi website cost?

Accepted Answer

Three plans: Snap R395/month, Flow R595/month, Max R1,295/month. Setup is free on every plan.

Question 2

Is there a contract?

Accepted Answer

No contracts. Cancel anytime. If you're not happy, you're not locked in.

Question 3

Do you offer a money-back guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee for first-time subscribers. Request a refund within 30 days of your first payment and we'll process it within 5–7 business days. Applies once per customer.

Question 4

Who do you build websites for?

Accepted Answer

Three groups of local South African businesses: tradesmen (plumbers, electricians, solar installers, builders), artisans (knife-makers, potters, artists), and professionals (bookkeepers, physiotherapists, accountants).

Question 5

How long does setup take?

Accepted Answer

Most websites go live within 3 to 5 working days. The Max plan can take up to 10 days because of the premium design and content.

Question 6

How does onboarding work?

Accepted Answer

After you pick your plan and pay, we ask you a few simple questions on WhatsApp — no long forms, no stress. Most clients send everything we need in under 10 minutes.

Question 7

How do I pay?

Accepted Answer

Stripe (credit or debit card) and PayPal. Both are fully secure. Monthly subscription, cancel anytime.

Question 8

Do I get a CRM?

Accepted Answer

Yes. Every plan includes a CRM. Snap stores up to 2,000 customer contacts. Flow adds email campaigns via Brevo. Max adds full automation — your leads are captured, stored, and followed up automatically.

Question 9

What is the AI Receptionist (Flow & Max)?

Accepted Answer

A smart AI that answers your calls 24/7 in a friendly natural voice. If a call is missed, it sends the caller an automatic WhatsApp reply instantly so you never lose a job.

Question 10

Does the Max plan include a blog?

Accepted Answer

Yes. The Max plan includes your own blog hosted on Ghost — a professional publishing platform built for SEO. We write your first 3 articles to get you going, then you get your own author seat and use Ghost's built-in AI writing tools to publish the rest yourself.

Question 11

Do I own my domain?

Accepted Answer

We register and manage your .co.za domain on your behalf while you're subscribed. If you ever cancel and want to take ownership of your domain and digital assets, a once-off transfer fee of R970 applies. Full details are on our Terms of Service page.

Question 12

Are there any add-ons?

Accepted Answer

We occasionally offer one-time add-ons at checkout.

Question 13

Do I need any technical knowledge?

Accepted Answer

Zero. We handle design, domain, email, hosting, Google Business Profile — everything.

Question 14

Can I use my own domain?

Accepted Answer

Yes. If you already own yourbusiness.co.za we'll connect it for free.

Question 15

Can I upgrade or downgrade later?

Accepted Answer

Yes, anytime. The change applies from your next billing date.

Question 16

Do you work outside the Western Cape?

Accepted Answer

Yes. We're based in Somerset West and build websites for businesses across South Africa.

Question 17

Will my website show up on Google?

Accepted Answer

Yes. Every site is built with local SEO foundations and we set up your Google Business Profile so customers in your area can find you.

Question 18

Will my website show up in ChatGPT and AI search?

Accepted Answer

We build your site so AI tools like ChatGPT, Gemini and voice assistants can read it properly — making it more likely your business gets recommended.

Question 19

Will my website work on mobile?

Accepted Answer

Yes. Every Proxi site is built mobile-first because most local customers search from their phones.

Question 20

Can you redesign my old website?

Accepted Answer

Yes — and we almost always do. We rebuild outdated sites from scratch with a modern, mobile-friendly design and far better Google visibility.

Question 21

What is the Gap Filler system?

Accepted Answer

Gap Filler automatically messages your past customers when you have last-minute openings — so empty slots in your schedule fill themselves.

Question 22

Do you offer support?

Accepted Answer

Email and WhatsApp support is included with every plan. The Max plan gets priority WhatsApp support — your messages jump to the front of the queue.

Question 23

Is there a setup fee?

Accepted Answer

No. Setup is free on every plan.

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